Warehouses: 4 Advantages Of Advanced Wi-Fi Phone Systems

When running a large warehouse, communication is key for employees. Searching or shouting around a warehouse can be tedious. Using large loudspeakers can also be a pain when an employee cannot easily communicate back. One solution for this is a Wi-Fi phone system. Instead of relying on cell towers outside of a warehouse, Wi-Fi phone systems work using an internet connection built right into the property. This allows you and your employees to have clear connections every single day. Along with the great connections, there are several advantages of these advanced phones that can cater directly to the warehouse environment. Learning about them can help create a better work flow for your warehouse and employees.

Push-To-Talk Features

Dialing and reaching specific contacts can be a huge waste of time. As an alternative, you can purchased Wi-Fi phone systems that feature push to talk options. While using push-to-talk, you can use the phone much like a two-way radio. You will be able to easily communicate with other employees and get an instant response. The push-to-talk feature is also ideal for large group conversations. For example, you can tell a group of people that it is time for their lunch break. The Wi-Fi connection allows the feature to work instantly and can be used on a daily basis for other tasks. Another example is if a new shipment arrives. Employees can quickly go to retrieve the new shipment and help disperse it among the warehouse as needed.

Noise Suppression

Warehouses are almost like a noise factory. There are machines like forklifts, boxes constantly getting moved around, and the hollow design is prone to echoes. This is why it’s a good idea to purchase advanced phone systems that also feature noise suppression. Special microphones and speakers can help eliminate the excess sounds in the room and help you hear calls more clearly. This makes a huge difference when trying to communicate and stay safe. Specific directions can be easily heard and employees have the ability to understand statements without things getting repeated over and over.

App Uses

The advanced Wi-Fi business phones are not just used for talking. A majority of them can have apps installed directly on the device. These apps can help with a variety of features. For example, each employee can have a personal schedule and agenda for the day. By glancing at the phone, they can figure out the specific tasks that need to get completed. The apps can also be used for other warehouse tasks like barcode scanning. A quick barcode scanner can help employees figure out where specific items are located and adjust the inventory as needed. When the apps are integrated with the whole company system, it can help keep track of items and ensure that everything is properly organized throughout the whole warehouse.

Safety Features

A number of safety features can also add a lot of help to the warehouse environment. For example, one of the basic features on a Wi-Fi phone is a panic button. When this button is pressed, other people will be alerted to the situation. From there, they can find your location or contact you using a push-to-talk feature. This is ideal for spills, emergencies, or any injuries that have occurred. Special audible alarms can also be set on the phone as well. This will blare a loud siren-type noise that plays to anyone in the nearby area. A sound like this can really help get assistance as soon as possible.

A phone company can help set up the whole system, such as a spectralink phone system. Once everything is up and running, it will be a seamless transition to better communication and advanced features that cater directly to a warehouse environment.

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Upgrading Your Business Phone System? 2 Things To Consider First

If you own a busy business, shopping for a new phone system can get overwhelming fast. In addition to resolving customer concerns and counting incoming deliveries, you might find yourself trying to make sense of technical jargon to figure out which type of phones you really need. However, deciphering the sea of phone features doesn’t have to be difficult. Here are two things you should consider as you shop, and which features might prove useful:

1: Your Business Volume

Before you start worrying about sleek handsets and nifty multi-line capabilities, it is important to consider your overall business volume. Do customers call your business all day long, or do you mostly use your phone system for simple business-to-business calls? If your employees handle a large number of calls each day, or if your business is growing rapidly, these two features might help you out:

  • Auto Attendant: Do your customers wait patiently on hold while your employees try to route calls to the right department? Believe it or not, one study found that 60% of customers hung up after being on hold for as little as one minute. Fortunately, auto attendant services can help customers to find the department they need, without them ever talking to an employee. When a customer calls, they will be greeted by a recorded message that issues a simple menu of your departments. By simply pressing a number, customers will be connected to the department of their choice.
  • Visual Voicemail: If you have an answering machine, you understand how difficult it can be to make out customer messages, track important information, and return calls in a timely manner. However, visual voicemail can transcribe your messages and collect important data about the call, so your employees can skim for important information quickly. In addition to converting the call into an easy-to-read text format, visual voicemail systems also track phone numbers, call times, and location information.

In addition to improving your workflow, auto attendants and visual voicemail services might also reduce your labor costs. When you don’t have to pay a receptionist to manually route hundreds of calls, and employees are able to return calls more effectively, you can keep your business in the black.   

2: The Configuration of Your Office

Another important thing to think about is how your office is set up. Do you have a single room filled with cubicles, or are your company offices split up between several buildings in a business park? Although it might seem impossible to keep all of your employees connected, these features might make things a little easier:

  • Set-to-Set Calling: Are you employees constantly running down the hall to relay messages to other coworkers? If you need a fast, private way to keep your employees in touch with one another, consider looking for a system with set-to-set calling. By simply dialing an office extension, your employees can discuss confidential matters in the privacy of their own office.   
  • Intercom Capabilities: Do you ever find yourself shouting announcements to your entire building? If you want to announce that incredible stock price or company merger without embarrassing yourself or holding a company meeting, ask about phones with intercom capabilities. These systems contain an outward speaker on each handset, so that you can address all of your employees at once.
  • Mobile Extension: Do you allow employees to work from home? Do your salespeople travel frequently? If so, you might be looking for a way to keep your workers in touch with the customers that call your office. Fortunately, some phone systems contain mobile extension services, which can forward calls to cell phones. 

By being familiar with the best business phone system features, you can shop a little more effectively—so that you can get on with your day. Click here to learn more about business telephone system options. 

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February 2017
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